JACK CAPITAL SDN. BHD. built the KOIKO app as a Commercial app. This Return & Refund Policy outlines the terms regarding refunds, cancellations, and returns related to purchases made through our Service.
By using our Service and making a purchase through the KOIKO app, you agree to the terms described in this Return & Refund Policy.
Refund Eligibility
Refunds may be granted under certain circumstances, including but not limited to:
- Failed or unsuccessful transactions
- Duplicate payments
- Technical errors that prevent the successful delivery of a purchased service
- Other circumstances reviewed and approved by JACK CAPITAL SDN. BHD.
All refund requests are subject to review and approval by our team.
Non-Refundable Items
Unless otherwise required by applicable law, certain purchases may not be eligible for refunds, including but not limited to:
- Completed services that have already been delivered
- Digital products or services that have been successfully accessed or used
- Promotional or discounted purchases, unless stated otherwise
Refund Request Process
If you believe you are eligible for a refund, you may submit a request by contacting us via email.
Your request should include the following information:
- Full name
- Registered email address
- Transaction details
- Description of the issue
Refund requests must be submitted within a reasonable period from the date of the transaction.
Refund Processing
If your refund request is approved:
- Refunds will be processed using the original payment method where possible.
- Processing time may vary depending on the payment provider.
- JACK CAPITAL SDN. BHD. is not responsible for delays caused by banks or payment gateways.
Third-Party Payment Providers
Payments made through the KOIKO app may be processed by third-party providers such as:
- Google Play Services
- SenangPay
- App Store
Refund processing may also be subject to the policies of these third-party service providers.
Changes to This Return & Refund Policy
We may update our Return & Refund Policy from time to time. Users are encouraged to review this policy periodically for any updates. Changes will be posted on the KOIKO platform or official communication channels.
Contact Us
If you have any questions or requests regarding refunds, please contact us at: